Selasa, 11 November 2014

conversation menngani kedtngn tamu

Conversation Menangani Kedatangan Tamu
Bellboy : good morning sir. Welcome to Edotel Hotel. Main your step sir.
Guest : good morning. I would like to stay in your hotel.
Bellboy : alright sir, do you bring some luggages sir?
Guest : of course.
Bellboy : alright sir. I will take your luggages.
Guest : thank you
Bellboy : well sir this is you're your luggages, the totally is 5 pcs, there are 3 suitcase, 1 briefcase and 1 golf bag. Is that right sir? Please check it first.
Guest : yes, you're right.
Bellboy : alright sir. Now please follow me to reception desk
Guest : well. Thank you.
Bellboy : alright sir. This is our reception desk, please make the registration first.
Guest : alright.
Receptionist : good morning sir. Welcome to Edotel Hotel. May I help you?
Guest : yes. I would like to stay in your hotel.
Receptionist : Well, your room number is #jempiring 2
The room rate is Rp 450.000nett+B. You will stay in our hotel
On 12th of September 2014 for six nights until 19th of September 2014.
And please you bring your guest card during you stay in our hotel.
Mr. john this is your breakfast coupon. If you want to  breakfast, please you come to Bogasari Restaurant. It's located beside meeting room 2. Open at 06.00 o'clock until 10.00 o'clock. Don't forget to bring your breakfast coupon and show it when you will to breakfast.
This is your room key Mr.john, if you want to hang out from our hotel, please keep your room key at reception desk. If you lost the room key, we will charge you Rp 100.000 for one key. And if you have an e-mail or faximile, please you keep in reception desk and we will help you.
And the last information for check out time is at 12 o'clock in the afternoon, Mr.john.

Guest : alright thank you
Receptionist : well sir, the registration is finish, now I will call our bellboy to ecort you to your room. (bellboy please)
Bellboy : yes Iam.
Receptionist : please escort mr. john Edward to his room.
Bellboy : yes I will.
Excuseme sir.  are you ready to go to your room now?.
Guest : yes, Iam ready.
Bellboy : alright sir. May I borrow your guest card and your room key?
Guest : yes, here it is.
Bellboy : thank you mr. john. Now please follow me to your room.
Guest : well. thanks
Bellboy : alright Mr. john, please go ahead.  And how about your trip Mr. john, did you enjoy it?
Guest : yes, I was very enjoy it, because I can come to Bali again.
Bellboy : ooh, Maybe this is not your first time come to bali Mr. john?
Guest : Sure, this is my third time come to Bali.
Bellboy : wow amazing. Well Mr. john please turn right.
Guest : oow alright.
Bellboy : well, Mr. john this is your room with garden view and the room number is jempiring 2.
Guest : yes. Thank you very much.
Bellboy : (mengetuk pintu 3x sambil menyebutkan identitas)
Please enter the room Mr. john
Guest : well. Thank you
Bellboy : excuseme Mr. john May I explain the room facilities?
Guest : of course. Why not?
Bellboy : alright Mr. john. I will start from bathroom first.
1. This is the toilet bowl, and before you use it you can flushing it first like that.
2. And then this is the shower room, you can take a shower here, there are 2 tap the blue tap is cold water and the red tap is hot water.
3. Well this is the bath tub, you can enjoy your time for submerged, and the tap is same with shower room.
4. Next this is the washbasin, in washbasin you can brush your teeth and maybe wash your face. In here we set up the soap, shampoo, conditioner, body lotion, tooth brush shower cap and sanitary bag for you.
5. And there are 2 bath towel, 2 hand towel, and 2 face towel. If you need more towel you can call the housekeeping department dial number 5.
6. Next in bed room, this is your wardrobe, we set up 10 hanger for you if you need more hanger you can call housekeeping department, and then this is the laundry bag if you have the dirty cloth you can put it in the laundy bag, and if you would like to laundry your cloth you can put it in front of your room or you can call laundry service. And this is the laundry list you can fill the laundry list, if you would like to pressing your cloth please fill this one laundry list and if you would like to laundry your cloth please fill this one. And then if you end your laundry at 9 a.m t can finish this day but if you send above 9 a.m it can finish tomorrow but if you need this day you can make the express laundry but it would be plus 50%nof the intial price
7. And this is the safe deposit box. You can keep your valuables here. For how to use you can read here.
8. And then this is the dressing table. Maybe your wife can make up in here.
9. Next this is the bed side table. You can put something here. And the standing lamp you can turn on it when you sleep and this is the electric switch. In here this is the telephone if you need something you can call us with that dial and then if you would like to make telephone with your friend in your country yo can insert the code first and then the telephone number.
10. And this is the air conditioner. I you feel so hot you can turn on it with press this button and then for turn off you can press this one. And thenif you like cooler temperatures you can press this button, but I you like hotter temperatures you cn press this button.
11. Next this is the tv, with 60 international channels. And this button for turn on and turn off the tv.
12. and the next room is mini kitchen. This is the water heater. You can heat the water for make a cup off coffe or tea. This is the coffe, creamer, tea and sugar.
13. Next the minibar. In minibar we serve some food and beverage if you consume it please fill the minibar list. And you also can keep you foo and beverage here.
14. And then the wash basin. You can wash your  food  or anything here.
15. Next to living room there are some sofa, you can enjoy your time with your family here.
16. And the last is balcony. Maybe in the morning you can it down here and enjoy the view with sun rise
Alright Mr. jon that's all about the room facilities
Guest : alright. Tahnk you very much.
Bellboy : well Mr. john. Anything else?
Guest : no thanks
Bellboy : alright Mr. john. This is your room key and your guest card. And then this is your meal coupon. If you want to breakfast please come to Bogasari restaurant. It open t 6 o'clock until 10 o'clock.
Guest : alright thank you very much for your service.
Bellboy : alright mr.john thank you for stayig in our hotel. I hope you can enjoy to stay in our hotel and have a nice day.
Guest : alright thank you. Have a nice day too.


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